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How do I ensure correct fireplace fitment?
In order to ensure the perfect fireplace fitment for anyone of our stock fireplace options, we recommend using a combination of resources, including our support team, your general contractor, the fireplace vendor, and the Augmented Reality fireplace visualizer to ensure that the fireplace you order is proper in scale and would fit your firebox. An oversized seamless inner surround panel is shipped with every fireplace, which can be cut onsite for perfect fitment. Avoid the hassle by choosing the custom fireplace ordering option, wherein we develop a perfectly custom tailored fireplace solution for your project, ensuring perfect fitment, proper scale, symmetry, and design balance. This way you do not have to rely on the expertise of your installer, as the fireplace is shipped pre-assembled and without seams, simply needing to be attached to the wall.
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Do you do custom orders at ARCH Casting, Co.?
Yes, ARCH Casting, Co. specializes in custom orders! We pride ourselves on our ability to create meticulously crafted stone fireplace surrounds, fireplace mantels, stone range hoods, and other cast stone architectural elements tailored to your specific needs. Our team of skilled artisans works closely with you to bring your vision to life, ensuring that each piece is hand-crafted to meet the highest standards of quality and craftsmanship. Whether you have a detailed design in mind or need assistance in conceptualizing your dream project, we're here to help. Contact us today to discuss your custom order and let us create a unique, elegant addition to your home.
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Can ARCH Casting, Co. replicate a fireplace based on an inspiration or design idea?
Yes, ARCH Casting, Co. specializes in custom designs and can certainly replicate a fireplace based on your inspiration or design idea. Whether you have a photograph, a sketch, or a specific architectural style in mind, our expert craftsmen can create a meticulously crafted stone fireplace surround, fireplace mantel, or stone range hood that aligns with your vision. Each piece is hand-crafted in the USA, ensuring the highest quality and attention to detail. Simply share your inspiration with us, and our team will work closely with you to bring your dream fireplace to life.
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Do you do site visits for measurements?
Yes, ARCH Casting, Co. offers site visits for measurements to ensure a precise and tailored fit for your fireplace surrounds, mantels, stone range hoods, and other cast stone architectural elements. Our professional team will visit your location, take accurate measurements, and discuss your specific needs and preferences. This service helps us deliver meticulously crafted, custom-made pieces that perfectly complement your space. For more information or to schedule a site visit, please contact us directly through our website or customer service team. If you are not local to the North Carolina region, use our easy fireplace measurement guide to provide us the dimensional details we need to get you an accurate design and cost proposal. Our talented team members are standing by to answer any of your questions, and can video chat with you to walk you through the measurement process. You can also read how to measure for a stone fireplace mantel or fireplace surround on our blog here.
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Do you provide samples of your cast stone finishes?
Yes, ARCH Casting, Co. is pleased to offer samples of our cast stone finishes. We understand that choosing the right finish for your fireplace surround, mantel, or other architectural elements is an important decision. Our samples allow you to see and feel the quality and texture of our meticulously crafted stone products before making a final choice. To request a sample, please visit our website or contact our customer service team directly or fill make your selection at the bottom of the samples page here. We are committed to helping you find the perfect match for your design needs, ensuring that your project is both beautiful and tailored to your specific taste.
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What is the average transit time for a stone fireplace surround from ARCH Casting, Co.?
At ARCH Casting, Co., we take pride in our meticulously crafted stone fireplace surrounds. Once your order is completed and ready for shipping, the average transit time for delivery is typically between 2 to 4 business days within the United States. We strive to ensure that each piece arrives safely and in a timely manner. For the most accurate delivery estimate, we recommend contacting our customer service team with your order details.
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Do you provide replacements for products damaged in shipment?
Yes, at ARCH Casting, Co., we understand the importance of receiving your meticulously crafted stone fireplace surrounds, fireplace mantels, stone range hoods, and cast stone architectural elements in perfect condition. If your item arrives damaged due to shipment, please reject the shipment and contact our customer service team right away. Once verified that the shipment was rejected due to damage, we will promptly arrange for a replacement to be sent to you within 1-2 weeks. Our commitment to quality and customer satisfaction ensures that you receive the exquisite craftsmanship you expect from ARCH Casting, Co. without any compromise.
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Do you offer returns or exchanges?
No, we do not offer returns for custom fireplaces that are delivered in good order.